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GoToAutoAccessories/Internet Pioneering FAQs
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About GoToAutoAccessories
Q: Who is GoToAutoAccessories?

A: GoTo Auto Accessories offers one of the largest assortments of aftermarket auto accessories online! We have whatever you need for your car or truck at the lowest price available.

Our company started ten years ago and since that time we have become the leader for automotive car and truck accessories. We provide great service and prices you can depend on from our several warehouses nationwide.

Most all of the products you see are available in stock and ready for immediate delivery. That means you get exactly what you want right away - and for a great price.

It's what we expect when we order online, and this service made our company an automotive aftermarket leader.

Please contact me directly with any questions or comments on how we can better serve you and the automotive aftermarket.

Sincerely,

Mike Weinberger
President & CEO
GoToAutoAccessories.com
Internet Pioneering, Inc.




Additional Shipping Costs
Q: I just received an email from your company telling me that my freight is going to cost more than it said on the site, why is that?


A: Oversize and extremely large and heavy items such as running boards, bedliners, cargo mats, bug shields, spoilers, or vehicle racks may require extra shipping costs. All freight costs are figured from the warehouse that is shipping the order and the final destination and this can change on a daily basis. You will be contacted in advance to approve additional shipping costs. If approved we will charge your credit card the additional freight costs.

If you do not wish to pay the additional charges we will immediately cancel and refund that part of your order.





Canceling an Order
Q: Can I cancel an order?

A: We use an automated order entry system. For us to provide you with the best possible service, most orders ship within hours from the time you placed your order. For this reason we can not, and do not, accept order cancellations. This includes Special Orders and Back Orders as they are shipped from the Manufacture and unable to cancel as well.

We have access to the largest accessory warehouses' in the country and we check with each and everyone to see if your parts are available before we contact the manufacture and place the Special Order. This will actually speed-up the delivery because as soon as they are available they will be ship directly to you. You will find if none of these warehouses' have them in stock then it is on a Factory Back Order. Rest assured we are doing everything we can to speed-up the delivery of your order.

Please note; we may be able to make an exception in certain situations. We will do our best to accommodate your request if possible; however a cancellation fee will apply. Please contact the Customer Service Manager at cs@gotoautoaccessories.com for further information.




Cancellation Fee
Q: Why do I have to pay a 15% Cancellation Fee?

A: The Cancellation fee helps to cover the cost of processing your transaction and then reversing the charge. Instead of adding a percentage to the sales price of each product, we charge a Cancellation fee. This keeps costs down and pricing low. This fee will be charged on all approved cancellations, no exceptions.




Completed Returns
Q: I completed the Returns form, when will I get my money?

A: Once you have completed the Returns form you will receive your product return information via email, this can take 3-5 business days. Simply follow the detailed instructions as outlined. It can take up to 6 weeks, from the date you ship your return, for the credit to appear on your credit card statement. First, the warehouse must receive the returned product, and then it must be checked to insure the item is in re-sellable condition or if it needs to be re-boxed. It is at that time that our accounting department will process a credit with your credit card company. Even after we process your credit, it can take your credit card company 1-2 weeks before the credit appears on your account. On average, this entire process can take 6 weeks to complete.




Contact Sales
Q: I have a question before I place an order, how do I reach your Sales Department?

A: For pre sales customer support, you can contact us by using the "Pre Sales Questions" option at the bottom of our Store Policy page.




Contacting Customer Service
Q: How do I reach your Customer Service department?

A: Most customer service related questions can be answered using this FAQ. Other questions can be answered using the Topics list at the bottom of the Store Policy page.




Credit Card Disputes and Charge Backs
Q: I decided I did not like the product I purchased several months ago so I just filed a dispute with my credit card company, now what happens?

A: We have a 30 Day no hassle return policy and it appears you have gone way beyond this time limit. When you placed your order you agreed with the Store Policies terms and conditions of your purchase. Of course you have the right to contact your credit card company, however, if you attempt to misuse their services by filing fraudulent and false claims and are able to have your money refunded we are obligated to enforce the terms and conditions of this purchase.

We will show your credit card company proof you agreed to our Store Policies and that we delivered as promised. We will then file a complaint with your credit card company for the misuse of their terms. If your credit card company finds this to be true they then have the right to cancel your credit card and demand payment in full.

If we are forced to find other means to recover our money you will receive a Demand for Payment letter and have 10 days which to pay in full. There will be an additional charge of $25 for processing this demand. If we do not receive this payment this matter will be turned over to a collection agency.

We will then file a fraud report with the FBI, Internet Fraud Complaint Center and the National White Collar Crime Center. We report your IP ADDRESS (recorded when you placed your order) as well as the ship to information including telephone numbers used to commit this crime. We also will direct this information to the appropriate law enforcement and regulatory agencies in your home area.




Custom Accessory Quote
Q: I could not find the part I was looking for on your site, can you help me?

A: Looking but not finding? Sometimes searching for a Special Accessory can be frustrating. We would be glad to help in your search - besides we love a good challenge! Just use the "Can I get a quote on a part?" option at the bottom of the Store Policy page, submit it, sit back and relax. In 24 hours or less (assuming it is during the week) we will do our best to locate that Special Accessory and pass along a sale price. When we email your quote you will automatically be subscribed to receive our company newsletter. To unsubscribe from the GoToAutoAccessories email newsletter, just follow this link Choice/Opt-Out.




Damaged Freight
Q: My order arrived damaged, now what do I do?

A: If your order packaging appears damaged upon arrival or has been opened and then taped shut, do not accept delivery! If you are not there to sign for your package, and UPS or FedEx has left you a damaged box, you must call UPS at (800) 742-5877, or FedEx at (800) 463-3339 immediately, and tell them the driver left a damaged or previously opened package and that you wish to refuse it. UPS and/or FedEx must pickup the package and return it to us automatically, at their expense. Use the "My order is damaged" option at the bottom of the Store Policy page and we will reship immediately. You have 48 hours (two business days) in which to notify us your order arrived damaged. After 48 hours (two business days) we will not accept any claims that your order arrived damaged. Damaged orders will be exchanged for the same part only. We cannot cancel orders because they may have arrived damaged - no exceptions.




Exchanging Products
Q: I need to Exchange a product, how do I do that?

A: Go to the Exchange/Returns page and complete the form. You will need your Order Number and the email address you used when placing the order to get into the Exchange/Returns page. Once this form is completed, we process a new order for you. Please note: you will be charged for this new order in full using the same credit card and email address provided in the original order. You will receive a new order number, order confirmation and a receipt via email. Please be sure you include the part number(s) you need to exchange for. If the item is in stock, your new order will be shipped immediately. You will receive your Return Merchandise Authorization (RMA) information via email; this will take 3-5 business days. Follow the instructions supplied in your email for returning your items(s). The credit for the item(s) you return is posted after we have received confirmation from the warehouse that they received the part(s) in good resalable condition. Refunds are less $5 Exchange Fee and shipping and handling fees are not refundable. Electric parts and Special Orders are not exchangeable. You will be responsible for re-boxing charges if needed. This entire credit process can take 3-6 weeks so please be patient.




Failed Confirmation
Q: I just placed an order online but I never received a Confirmation Receipt, why?

A: Either you mistyped your email address on the order form or you failed to add InternetPioneering.com to your approved email domain list. Please add the domain InternetPioneering.com to your spam-filtering agent so that we can send you a copy of your order. AOL users need to make sure you do not hit the "Report as Spam" button. For Earthlink and other users that require the sender (that would be us) to respond to a link and type in the 'code' before the email is passed through, sorry we can no longer respond to these requests. So be sure you add the domain InternetPioneering.com to your approved email list!

After you have added us to your approved email list, you may then contact us using the "Other" option at the bottom of the Store Policy page. Tell us you want to verify the email address you supplied with your order and that you need a copy of your order. We will update your records so that you will receive all follow-up emails, such as tracking information, etc.




Gift Certificate
Q: I just received a gift certificate for my birthday, how long is it good for?

A: Gift certificates and unused portions of gift certificates must be redeemed within 90 days from the date of issuance, which is the "spend by" date included on the gift certificate. The original expiration date will apply to any unused balance.

If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card. Gift certificates may be redeemed through any of the GoToAutoAccessory.com web sites, toward the purchase of products. Any unused balance will be placed in the recipient's gift certificate account and is not transferable.

Gift certificates cannot be used to purchase gift certificates. Gift certificates are not redeemable for cash and cannot be returned for a cash refund. Gift certificate cash value is 1/10 of one cent.

Gift certificates and their use on GoToAutoAccessories.com web sites are subject to the Terms and Conditions as outlined on each web site. GoToAutoAccessories.com and Internet Pioneering, Inc. are not responsible for lost or stolen gift certificates.

GoToAutoAccessories.com may provide gift certificate purchaser with information about the redemption status of gift certificates.




Handling Fee
Q: Why do I have to pay a Handling Fee?

A: Handling fees help to cover the cost of fulfillment of your transaction. Instead of adding a percentage to the sales price of each product, we add a small Handling fee for your entire order. That way your not overburden with fulfillment costs if you purchased several products or have a high ticket cost. This fee covers the cost of processing your order for shipment.




Increased Freight Costs
Q: Why should I have to have my Truck Freight order shipped to a business address instead of my home?

A: Trucking companies charge more to deliver to a Residence then to a Business address. They do this for a couple of reasons: for a Residential delivery, they have to call ahead and make an appointment to have someone there to receive the shipment. Unlike UPS, they will not leave a shipment without a signature. Because of the size of these large trucks they may have a difficult time maneuvering in a residential neighborhood so they must contract with a small local trucking company and have them make the delivery. This can increase the shipping costs as much as $100 or more over having an order delivered to a Business address. Please note: running a business out of a residence does not qualify you for the business address rate, nice try though.




Mail Orders
Q: I want to Mail in my order with a Check, how do I do that?

A: To place an order via US Postal Service, simply place items in your shopping cart, complete the Checkout Page and click CONTINUE at the bottom of the page. This will show your order total and your shipping and billing information on a Confirmation Page. Print out the Confirmation Page and mail it to the address below with your personal check or money order. Orders placed with money orders are shipped as soon as we receive and process your order. Personal check orders are delayed by an additional 10 days waiting for the check to clear your bank.

Make checks payable to:
Internet Pioneering, Inc.
ATTN: MAIL ORDER
2733 N Power Rd #102-621
Mesa AZ 85215




Newsletter Opt-Out
Q: I no longer wish to receive your company Newsletter, what do I do?

A: At any time, you have the ability to opt-out of receiving communications from GoToAutoAccessories A link is provided on the bottom of each Newsletter, just follow the link. You can also unsubscribe from the GoToAutoAccessories email newsletter just by following this link Choice/Opt-Out.




Old RMA Number
Q: I have an RMA number I got from you a couple of months ago that I never used, can I still use the same number?

A: RMA or Return Merchandise Authorization numbers expire after 30 days from the issuing date. Returned items without an RMA number or a canceled RMA number will be refused.




Order Confirmations
Q: What happens after I place my order?

A: Once your order is placed, you should immediately receive an email acknowledgment confirming that we have received and processed your order. The message will contain the details of your order including the order number, total amount charged to your credit card including, shipping and handling. Once your order is shipped, you will then receive a tracking number via email as well usually within three (3) business days. If you did not get your confirming email, please see FAILED CONFIRMATION.




Order Not Found
Q: When I go to Order Tracking and enter my information, why does it say "Order not found"?

A: You have entered either your order confirmation number or e-mail address incorrectly. You must enter your order confirmation number (two letters followed by 5 or more numbers) and your e-mail address exactly as entered when you placed your order. Any variation and "Order not found" will appear.




Order Shipment Pending
Q: When I go to Order Tracking and enter my information, why does it say "Pending"?

A: "Pending" means a UPS, FedEX or Priority Mail tracking number is not yet available. It takes 24-48 hours for this information to appear after shipping. “Pending” also appears if your item is shipped via truck freight or a Special Order being drop shipped directly from the manufacturer. Tracking numbers in both those cases are not available.




Phone Orders
Q: I want to place my order over the phone, how do I do that?

A: Our toll free Automated Order Line is available 24 hours a day – 7 days a week. When placing an order over the phone, we recommend you place the items you wish to purchase in your shopping cart, then, print out the shopping cart page and call us at 800 955 5337 x84 and follow the prompts. This is a voice activated order entry system, it is not answered by a live operator. We accept Visa, MasterCard, Discover or American Express card.

If you need to talk to a Salesperson first contact us by using the "Pre Sales Questions" option at the bottom of our Store Policy page.




Posting Your Credit
Q: When does credit for my return appear on my credit card statement?

A: It takes a minimum of 30 days from the time your returned items has reached our warehouse in good and re-sellable condition, for your credit to appear on your credit card statement. If it has been over 45 days since you shipped your return and your credit card company does not show a credit, report this using the "Accounting Issue" option at the bottom of the Store Policy page.




Privacy Policy
Q: I don't need anymore Spam, what is your Privacy Policy?

A: Your Privacy

GoToAutoAccessories believes that trust is an important component of the service we provide to our customers. To ensure that we earn and keep that trust, GoToAutoAccessories makes every effort to protect your privacy and the confidentiality of your personal information. This Privacy Policy describes the steps we take to make sure that when you use GoToAutoAccessories, you can focus on finding custom automotive accessories in a safe, worry-free environment.

Security

Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. Critical financial information is not stored on a public server nor maintained on the computer with which the order was placed. All transactions are conducted using state-of-the-art SSL encryption.

IP Address Logging

GoToAutoAccessories may log an IP address (your unique Internet address) for security purposes. IP addresses are logged only after a purchase is made. This information is maintained in the event a stolen credit card is used to make a fraudulent purchase. We will then provide this information to the appropriate law enforcement agencies, such as the FBI Internet Fraud Division in hopes of catching and prosecuting the thief. This means that an IP address will be logged only if a purchase is made and only for the security of the Credit Card holder and recovery of lost or stolen merchandise.

User Information

The use of certain GoToAutoAccessories features requires that you supply personal information like your name and email address. At your direction, we may use this information to send you our email newsletter. This information may also be used to contact you when necessary. You may opt-out of receiving future mailings at any time by following this link Choice/Opt-Out.

Sharing Information

Unless you give explicit permission, GoToAutoAccessories has a strict policy against sharing or selling your personal information (such as your email address or mailing address), except when we believe in good faith that the law requires it, or to protect the rights or property of GoToAutoAccessories, or our users.




Product Warranty
Q: I bought a part from you six months ago and the paint is peeling, can I get a refund?

A: No, we do not give refunds on products with Warranty issues. If a product purchased from us has appeared to fail and it is covered by a Manufacturer's Warranty, we will attempt to help you exercise your rights under the Manufactures Warranty.

To begin the Warranty Exchange request process you must first fax a copy of your original emailed purchase receipt to 480 383-6691 (we do not keep copies of your receipt after 90 days). Your faxed request must contain the reason for the Warranty Exchange and the name and telephone number of the person at the Manufacturing company you spoke with that approved the exchange or we will be unable to help you.

GoToAutoAccessories does not Warranty products, Manufactures Warranty products. All decisions to repair or replace a product that appears to have a manufacturing defect is up to the manufacture of that product.

You are responsible for all shipping costs, any price difference and a Warranty Exchange processing fee.




Refund Missing
Q: I have not received my refund and it has been 6 weeks, whom do I contact?

A: If you have followed all of the Return Instructions and the allotted time has passed but have yet to receive your refund, here is what you do; send your original order number, Return Case ID number and your RMA number (all three numbers are very important) using the "Accounting Issue" option at the bottom of the Store Policy page.. Accounting will research where your refund is then contact you within three (3) business days.




Refused Orders
Q: If I decide to refuse delivery of my order, what will happen?

A: If you refuse delivery of your order for any reason other than freight damage, you will be charged shipping costs, handling fees and a 25% restocking fee. Electrical parts and Special Orders cannot be returned. Please note: The warehouse may not accept boxes without Return Authorization numbers on them, this includes shipments you may have attempted to refuse. Please understand there could be 50-100 boxes coming back to a warehouse at any one time and it would be very easy for a box to get lost. If this happens there is no way to give you credit. If you wish to Exchange or Return an item you must first receive your order then go to the Exchange/Returns form and follow the instructions.




Returning Products
Q: I need to Return a product, how do I do that?

A: You must begin the Returns process within ten (10) days of delivery. Please note, electrical parts and special orders are not returnable. Go to the
Exchange/Returns form and complete it. You will receive Return Merchandise Authorization (RMA) information via email in 3 to 5 business days. Follow the instructions supplied in your email for returning your item(s). The credit for the item(s) you return will be posted after we receive it back in our warehouse in resalable condition. Your refund will be less a 15% restocking fee. Original shipping costs and handling are non-refundable. You will be responsible for re-boxing charges if needed. The credit process can take 3-6 weeks so please be patient.




Returns After 10 days
Q: I need to return an item, but it is after the Ten Day grace period, now what do I do?

A: After ten (10) days and before thirty (30) days after delivery you may request an exchange only. Go to the Exchange/Returns page and complete the form. You will need your Order Number and the email address you used to place the order to get into the Exchange/Returns page. Once this form is completed, we process a new order for you. Please note; you will be charged for this new order in full using the same credit card and email address provided in the original order. You will receive a new order number, order confirmation and a receipt via email. Please be sure you include the part number(s) you need to exchange for. If the item is in stock, your new order will be shipped immediately. You will receive your Return Merchandise Authorization (RMA) information via email; this will take 3-5 business days. Follow the instructions supplied in your email for returning your items(s). The credit for the item(s) you return is posted after we have received confirmation from the warehouse that they received the part(s) in good resalable condition. You will be responsible for re-boxing charges if needed. The entire credit process can take 3-6 weeks so please be patient.




Returns Status Message 'Accounting preparing to...'
Q: My returns status message says "Accounting preparing to process credit/refund." What does that mean?

A: Your credit/refund is now ready to be processed. The last step before issuing a credit/refund will be to verify the original transaction with the credit card processor. This process can take 2-3 business days.




Returns Status Message 'Begin Processing...'
Q: My returns status message says "Begin Processing Return - Requesting RMA Number." What does that mean?

A: You have submitted your Returns/Exchange request. We have recorded your request and submitted your request to the warehouse for a Return Merchandise Authorization number (RMA). Once your RMA number is issued it will be emailed to you with explicit instructions on how and where to return your part(s). If you make your request on a Friday afternoon, you will receive your RMA return information on the following Wednesday or Thursday. It normally takes 2-3 business days to receive your RMA number.




Returns Status Message 'Credit/Refund request sent...'
Q: My returns status message says "Credit/Refund request sent to accounting." What does that mean?

A: Once your case is in the accounting department's hands, several things will happen. Your RMA information is matched with the return information provided by the warehouse. Accounting then updates your Case as "RMA verified", it then moves to another department inside of accounting. This process can take 2-3 business days.




Returns Status Message 'One or more parts received...'
Q: My returns status message says "One or more parts received in warehouse - waiting for inspection." What does that mean?

A: After your part(s) have been shipped back and received in the warehouse they have to be checked in. The inspection process verifies the product being returned matches RMA number that was issued for it. They then put the product back on the shelf (if it is re-sellable) and update the computer inventory system. This process can take on average 5-6 business days.




Returns Status Message 'Refund/Credit Processed...'
Q: My returns status message says "Refund/Credit Processed - Case Closed." What does that mean?

A: If you are to receive an in-store credit, then your credit was issued and you should have, or will soon receive, an email regarding your credit and how to use it. Your in-store credit is available to use immediately. If you were to receive a Refund back to your credit card, this has been completed through our credit card processor. It may take 2-5 days for your credit card company to apply the credit to your account. This Case is now completed.




Returns Status Message 'Warehouse inspection complete...'
Q: My returns status message says "Warehouse inspection complete and released to accounting." What does that mean?

A: This means that the part(s) indicated on the RMA number issued to you have been received in the warehouse, inspected and added back into the computer system. They then update your Case and notify the accounting department the part(s) have been returned. This process can take on average 2-3 business days.




Returns Without Approval
Q: I did not want to bother with following your Store Policy and I returned my order without approval or Return Authorization number, when do I get my refund?

A: If you choose not to request a Return Authorization and ship back to the address on the shipping label here is what will happen; Accepted returns without prior approval or an RA number on the box take a minimum of 8 to 10 weeks for processing. There is also a good chance you will never receive a refund if you can not prove it was returned. Because of the extra work and time it takes to track down a return and who should receive credit please understand, your refund will be less a restocking fee is 25% as well as S&H. There are no exceptions to this rule, no return approval and your refund will be less 25% and S&H.




Returns/Exchange Status
Q: How can I check the status of my return or exchange request?

A: Login to the GoToAutoAccessories Return Status Page. You will need your return request Case ID, your original Order ID, and the email address used when you submitted the return request.




Sales Tax
Q: Do you charge Sales Tax?

A: No, you do not have to pay Sales Tax as we do not operate retail storefronts. If you could pick up your order we would have to collect sales taxes and we don’t want to have to do that. However, you should be aware of the Tax Laws in your State, as you may be liable to report all purchases made out of State.




Shipping 2nd Day Delivery
Q: I placed my order on a Wednesday and chose 2nd Day Delivery but my order did not arrive on Saturday, can I get a refund on shipping?

A: When you choose 2nd Day delivery the day you place your order does not count as a shipping day. So if you placed your order on a Wednesday, your package (if it is in stock) will be delivered the following Monday. Saturday and Sunday do not count as delivery days. We may use a private carrier or other means to get it to you as promised there are no refunds. No exceptions.




Shipping Next Day Air or Red Label Overnight
Q: I placed my order and chose Next Day Delivery but my order arrived 2 days later, can I get a refund on shipping?

A: When you choose Next Day or Overnight delivery the day you place your order does not count as a shipping day. So if you placed your order today, before 10am East Coast Time, for Overnight Delivery your package (if it is in stock) will be delivered the day after tomorrow. Of course Saturday and Sunday do not count as delivery days. If you placed an order for Next Day service on a Friday, before 10am East Coast Time, it would ship on Monday and arrive on Tuesday. If you select overnight service and we use a private carrier or other means to get it to you as promised there are no refunds. No exceptions.




Shipping Rates
Q: How much will it cost to ship my order?

A: Shipping rates are available in the product catalog.




Shipping Refund Request
Q: I requested 2nd Day Air but it was shipped Regular Ground Freight, will I get a refund?

A: Some manufactures and distributors do not ship anyway other than Regular Ground Freight. So if you requested 2nd Day Air fright and received your order in the NORMAL time frame of 2nd Day Air there is NO shipping refund. If however you requested 2nd Day Air and your order takes longer than the normal 2nd Day Air Freight then we will refund you the difference.

We cannot be held responsible if an order is delayed by a third party shipper. These issues are out of our hands and there will be no refunds for greater than the difference between Regular Ground Freight and 2nd Day Air Freight, no exceptions.




Shipping Request
Q: I requested 2nd Day Air but it was shipped Regular Ground Freight, will I get a refund?

A: Some manufactures and distributors do not ship anyway other than Regular Ground Freight. So if you requested 2nd Day Air freight and received your order in the NORMAL time frame of 2nd Day Air there is NO shipping refund. If however you requested 2nd Day Air and your order takes longer than the normal 2nd Day Air Freight then we will refund you the difference.

We cannot be held responsible if an order is delayed by a third party shipper. These issues are out of our hands and there will be no refunds for greater than the difference between Regular Ground Freight and 2nd Day Air Freight, no exceptions.




Shipping To Other Countries
Q: I live in Canada and would like to place an order, how can I?

A: We do not ship out of the United States. If you wish to place an order to be delivered to a non-US address you will need to find a Freight Forwarding company in the United States and make arrangements with them for shipping. The shipping costs you see on the web site are for USA addresses only. We do not accept any credit card that does not have a United States billing address. The only other option for payment would be via Bank Wire Transfer. You will be responsible for all Bank Wire Fees. You will need to discuss this with a Salesperson first, just contact us by using the "Pre Sales Questions" option at the bottom of our Store Policy page. Note in your message that you need Bank Wire Transfer information.




Special Orders
Q: How will I know if my order is a Special Order?

A: All Special Orders must be paid for in advance and they are NOT returnable or refundable.




Terms And Conditions
Q: Do you have any special Terms and/or Conditions I should be aware of before I place my order?

A: Yes, we do and we recommend that you read and understand our Terms and Conditions before placing any order.




Tracking Shipment
Q: How do I track shipping of my order?

A: For those items that ship via Fed Ex, UPS or Priority Mail, you will be e-mailed your tracking number. You may also track your shipping through our web site, under Order Status. You will need your order confirmation number (two letters followed by 5 or more numbers) and your e-mail address exactly as entered when you placed your order. Clicking on the confirmation number will take you directly to that carrier’s site for further delivery information. Tracking information is not available on items sent via truck freight (common carrier), some items sent via US MAIL or Special Orders drop shipped directly from the manufacturer.




Truck Freight
Q: I just found out that my freight is going to cost more than it said on the site, why is that?

A: Items too large to be transported by the US Postal Service, United Parcel Service or FedEx must be shipped by Truck Freight. In addition, oversize and extremely large and heavy items such as running boards, bedliners, cargo mats, bug shields, spoilers, or vehicle racks may require extra shipping costs as well. When possible, you will be contacted in advance to approve additional shipping costs, however because of the speed of delivery or other circumstances beyond our control this may not always be possible. If your order arrived by a large freight truck and not FedEx or UPS your freight charges will be more. We will automatically charge your credit card the additional freight costs.




Vehicle Warranty and Aftermarket Parts
Q: Is it true that Accessories I have installed will void my vehicle Warranty?

A: No properly installed product on your vehicle will void your original vehicle manufacturer’s warranty. However, if you experience a problem with an uncooperative dealership point out the provisions of the Magnuson-Moss Warranty - Federal Trade Commission Improvement Act. For more information call your vehicle manufacturer or click on the link above to go directly to the Federal Trade Commission's website to find out about this law.




Warehouse Locations
Q: Where will my order ship from, how long will it take to arrive?

A: We ship from several warehouse distribution centers across the country. Once your order is placed we determine where your parts are located in our system and ship from the closest location. Because of our huge distribution network the average transit time for most orders is usually Three (3) business days. Also, orders with multiple items may ship from different warehouses so your parts may arrive on different days. Here is the link to a map the displays most of our current distribution centers: Location Map.




Warehouse Pickup
Q: I want to pick up my order from your Warehouse, can I?

A: No, I am sorry we do not have a system that will allow you to pick up your order from one of our distribution centers. The good news is we do not have to charge you Sales Tax. The reason for this is simple; since we do not operate any retail storefronts we do not have to collect Sales Tax.




Your Satisfaction Is Guaranteed
Q: I have never bought on the Internet before. Do you have some kind of guarantee?

A: If you should receive defective or damaged merchandise, you may return it for an Exchange or Full credit towards another purchase within 30 days of receiving your order. If you have ordered an incorrect part or you are dissatisfied with your purchase for any other reason, you may:

  1. RETURN THE ITEM FOR A REFUND less a 15% restocking fee. Original shipping costs and handling are non-refundable. Electrical parts and Special Orders are not returnable.

  2. REQUEST AN EXCHANGE you will be charged a $5 Handling Fee. Original shipping costs and handling are non-refundable. Electrical parts and Special Orders are not exchangeable.

  3. REQUEST AN IN-STORE CREDIT you will be charged a $5 Handling Fee. In-store credits do not apply towards shipping or handling. Original shipping, return shipping and handling costs are non-refundable. Electrical parts and Special Orders are not returnable.

*You must begin the Exchange/Return/Credit process within Ten (10) Days of delivery for the above to apply - there will be no exceptions.





 
 

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